Field Application Specialist UK South

Field Based

This vacancy is now closed

Description

Applications Specialist-South England

 

Would you like to be part of an organisation which is committed to improving patient lives worldwide through education, collaboration and innovation?

Do you want to make a difference?

 

If the answer is ‘yes’ then you’re just the kind of person we’re looking for!

 

The Field Application Specialist will be responsible for offering overall product expertise, application knowledge and technical support. As a customer's first point of technical contact, you will be required to provide Applications support to resolve customer issues and enquiries. The role will involve, delivering End User training on Binding Site instrumentation and assays, working with Binding Site systems (instruments and assays) to develop extensive knowledge and experience of software and performance, as well as building a working knowledge of system performance and customer expectations. You will be working in a designated territory in a predominately customer facing role, with travel at short notice. National and International travel maybe required on occasions.

 

This role is field & remote based covering the South of England

THE ROLE

  • Using problem solving and analytical skills to assist in the investigation and resolution of customer complaints and enquiries.
  • Supporting and advising Sales, Marketing and Resolution Specialists to identify risks and manage customer complaints.
  • Develop knowledge of assay application and any issues on TBS assays.
  • Deliver customer training for new and existing customers.
  • Support customers through their evaluation of Binding Site instrumentation.
  • Conduct technical presentations/ training sessions both in-house and offsite to educate and support customers in the optimal use of Binding Site assays and protocols.
  • Supporting End Users, Sales, Marketing, staff in the use of Binding Site assays and instrumentation.
  • Develop and maintain good working and customer relationships within the assigned territory.
  • Excellent communication skills, keeping line managers and project managers advised of any issues and support needs.
  • Sharing information and contributing to the working knowledge base of the company.

Working independently and making decisions based on previous knowledge and experience

 

IDEAL CANDIDATE 

·         Immunology or Biomedical science-based degree or equivalent

·         Full UK driving license

·         Minimum of 2 years knowledge/ work experience in an Immunology/Biochemistry clinical laboratory

·         Training experience

·         Knowledge of laboratory instrumentation

·         Knowledge of clinical laboratory procedures.

·         Customer service and support experience

Desirable:

·         Ability to develop training programs

·         Knowledge of TBS assays

·         Handling of immunodiagnostic products

·         Experience working in a field-based role

Working for us:

Founded in 1986 by a group of former researchers based at the University of Birmingham, The Binding Site is today recognised as a market leader in the development of products for the investigation of a range of disorders involving immunodeficiency. 

The Company is built on the success of its people and provides the ideal environment to meet a wide range of career aspirations. It recognises the value of its employees and looks to provide development and support opportunities to maximise the potential of its 1,100 staff.

Working at Binding Site means being part of a global community that delivers innovative solutions with shared ideas and a collective dedication to improving patient lives, worldwide.

 

Location: South England Remote & Field based

Hours: 40 hrs

Benefits:

  • Competitive Salary
  • 25 days paid holiday plus bank holidays
  • Company Car