Customer Supply and Demand Manager

Birmingham - Sovereign Road

This vacancy is now closed


Customer Demand & Supply Manager 

Would you like to be part of an organisation which is committed to improving patient lives worldwide through education, collaboration and innovation? 

Do you want to make a difference? 

If the answer is ‘yes’ then you’re just the kind of person we’re looking for! 

We are looking for a Customer Demand & Supply Manager who will lead a highly skilled team to ensure that we manage the demand from our global customers so that the supply to them hits our extremely exacting OTIF standards. This role reports directly into our Group Head of Supply Chain and will manage our UK-based Customer Service and Demand Planning teams as well as owning the supply chain relationship with our Global business units.   


The Role 

  • Develop and execute the company Customer Demand and Supply strategy to ensure optimal information flows and inventory deployment to business units, which in turn ensures we achieve our global OTIF targets. 
  • Report the company OTIF performance and champion corrective actions based on root cause analysis. 
  • Develop and sustain highly effective working relationships with key stakeholders across the business. 
  • Manage the information flows to ensure accurate and timely product availability information is communicated to Global business units. 
  • Coordinate the monthly S&OP process, ensuring relevant demand and supply issues and insights are framed and escalated to the Company Leadership Team for awareness and decision-making. 
  • Responsible for the monthly forecasting cycle, understanding sales trends and demand drivers, developing statistical forecast models, and generating forecast accuracy KPI’s.  
  • Work with Global business units to define the inventory policies for the regional distribution centres to achieve the optimum balance of product availability, shelf life and working capital. 
  • Manage the replenishment planning processes to ensure regional distribution centre inventory policies are maintained. 
  • Manage the UK-based Customer Service team processing orders received from customers in UK, several European markets and many countries around the world. 
  • Understand the constraints of the complex regulatory framework and global shipping requirements that can impact timely fulfilment of customer orders.  


  • Previous experience within supply & demand management is essential. 
  • Degree educational background ideally science or engineering.  
  • Desirable Supply chain professional education e.g., CIPS 
  • Experience of working with multi-disciplined teams  
  • Understanding of Sales & Operational planning. 
  • Experience of leading highly successful teams 
  • Strong Analytical Skills. 
  • Advanced Excel and ERP systems.  


Working for us: 

Founded in 1986 by a group of former researchers based at the University of Birmingham, Binding Site is today recognised as a market leader in the development of products for the investigation of a range of disorders involving immunodeficiency. 

 The Company is built on the success of its people and values them as its key asset. Integral to Binding Site is creating a diverse and inclusive culture which welcomes and creates diversity of thought, action, and innovation where all 1,200 colleagues can truly thrive. Support and continuous education is reinforced through partnerships with organisations such as Stonewall.  

 With a strong focus on building a sustainable future for its workforce and local communities, Binding Site has high aspirations for continuous improvement and ensuring their people contribute to their future vision. In addition, Binding Site has recently been recognised at the 2021 Birmingham Post Business Awards, winning both “Company of the Year” and “International Trade and Export” Awards.  

 Working at Binding Site means being part of a global, award-winning community that delivers innovative solutions with shared ideas and a collective dedication to improving patient lives, worldwide. 

Location: Birmingham & flexibility for 2/3 days WFH per week.  

Hours: 40 hrs  


  • Competitive Salary
  • Contributory Pension
  • 25 days paid holiday plus bank holidays
  • Life assurance 
  • Medicash Health benefit