Applications Specialist
Would you like to be part of an organisation which is committed to improving patient lives worldwide through education, collaboration and innovation?
Do you want to make a difference?
If the answer is ‘yes’ then you’re just the kind of person we’re looking for!
The Application Specialist will be responsible for providing technical applications support and training to customers as well as higher level training for subsidiary and distributor personnel globally. Working with binding site systems (instruments and assays) to develop extensive knowledge and experience of software and performance. Develop a working knowledge of system performance and customer expectations. Develop knowledge of assay application and any issues on all TBS assays. Responsible for working both on and off site in a predominately customer facing role. Travel for both national and international travel can be required at short notice
THE ROLE
- Using problem solving and analytical skills to assist in the investigation and resolution of customer complaints and enquiries.
- Supporting and advising Sales, Marketing and Resolution Specialists to identify risks and manage customer complaints.
- Create and maintain technical support literature and training materials.
- Conduct technical presentations/ training sessions both in-house and offsite to educate and support customers in the optimal use of Binding Site assays and protocols.
- Training and supporting End Users, Sales, Marketing, Sunsidsary and distributor employees.
- Develop and maintain good working and customer relationships both nationally & international
- Excellent communication skills, keeping line managers and project managers advised of any issues and support needs.
IDEAL CANDIDATE
- Immunology or Biomedical science-based degree or equivalent
- Full UK driving license
- Minimum of 2 years knowledge/ work experience in an Immunology/Biochemistry clinical laboratory
- Training experience
- Knowledge of laboratory instrumentation
- Knowledge of clinical laboratory procedures.
- Customer service and support experience
Desirable:
- Ability to develop training programs
- Knowledge of TBS assays
- Handling of immunodiagnostic products
Working for us:
Founded in 1986 by a group of former researchers based at the University of Birmingham, Binding Site is today recognised as a market leader in the development of products for the investigation of a range of disorders involving immunodeficiency.
The Company is built on the success of its people and values them as its key asset. Integral to Binding Site is creating a diverse and inclusive culture which welcomes and creates diversity of thought, action, and innovation where all 1,200 colleagues can truly thrive. Support and continuous education is reinforced through partnerships with organisations such as Stonewall.
With a strong focus on building a sustainable future for its workforce and local communities, Binding Site has high aspirations for continuous improvement and ensuring their people contribute to their future vision. In addition, Binding Site has recently been recognised at the 2021 Birmingham Post Business Awards, winning both “Company of the Year” and “International Trade and Export” Awards.
Working at Binding Site means being part of a global, award-winning community that delivers innovative solutions with shared ideas and a collective dedication to improving patient lives, worldwide.
Location: Birmingham
Hours: 40 hrs
Benefits:
- Competitive Salary
- Pension 6% contribution
- 25 days paid holiday plus bank holidays
- Medicash- taxable health benefit