Service Engineer
Would you like to be part of an organisation which is committed to improving patient lives worldwide through education, collaboration and innovation?
Do you want to make a difference?
If the answer is ‘yes’ then you’re just the kind of person we’re looking for!
We have now an exciting opportunity working in our busy Technical Support Department for a Service Engineer. You will provide engineering support in relation to the installation, service and repair of analysers supplied by The Binding Site. You will mainly be working from our Head Office in Birmingham in a predominately customer facing role, with travel at short notice. National and International travel may be required on occasions. The expectation is that you will be visiting customer sites 2-3 days a week. You will join a friendly and enthusiastic team, who values open communication and supporting once another. For the right individual with the right attitude there will be opportunities for career development.
THE ROLE
- Analyser peripheral component setup for end user customers, subsidiaries and distributors
- Installation of analysers at customer sites (mainly UK, but some short or long-haul travel may be required)
- Undertake analyser preventative maintenance services
- Provide technical assistance (via phone and/or written correspondence) to UK, European and occasionally worldwide customers in response to enquiries/reports from the field
- Repair and replacement of any faulty analyser components to restore functionality of the analyser within the agreed timescales and in order to offer first time fix solution
- Repair returned analysers or component parts and return to reconditioned stock
- Maintain stock control of spare parts.
- Complete administration tasks accurately and on time
- Write, check, approve and update service documents as required
- Validate and test new hardware on existing platforms and software versions
- Validate other future TBS platforms
- Attend any engineering support tasks as required, including external training courses
- Working independently and making decisions based on previous knowledge and experience
IDEAL CANDIDATE
- Electronics, Mechanical or Engineering Degree / HNC (Or equivalent)
- Full UK driving license.
- Flexible regarding travelling
- Experience in the medical industry desirable but not essential
- Proven Service Support track record
- Good communication and customer service skills
- Good troubleshooting skills
- Time management and ability to work independently with minimum supervisor
- Good written and presentation skills
- Able to stand and lean over instruments to complete necessary tasks. Some lifting will be required during daily activities.
Working for us:
Founded in 1986 by a group of former researchers based at the University of Birmingham, Binding Site is today recognised as a market leader in the development of products for the investigation of a range of disorders involving immunodeficiency.
The Company is built on the success of its people and values them as its key asset. Integral to Binding Site is creating a diverse and inclusive culture which welcomes and creates diversity of thought, action, and innovation where all 1,200 colleagues can truly thrive. Support and continuous education is reinforced through partnerships with organisations such as Stonewall.
With a strong focus on building a sustainable future for its workforce and local communities, Binding Site has high aspirations for continuous improvement and ensuring their people contribute to their future vision. In addition, Binding Site has recently been recognised at the 2021 Birmingham Post Business Awards, winning both “Company of the Year” and “International Trade and Export” Awards.
Working at Binding Site means being part of a global, award-winning community that delivers innovative solutions with shared ideas and a collective dedication to improving patient lives, worldwide.
Location: Based within Birmingham location and travel across the UK & Ireland
Hours: 40 hrs
Benefits:
- Competitive Salary
- Pension 6% contribution
- Life Assurance
- 25 days paid holiday plus bank holiday
- Medicash- taxable health benefit
- Car pool for vehicle us for the role